Items produced in-house with no ordering required:
50% deposit and balance at time of pick-up.

Custom Imprinted Promotional Products:
Payment in full is required.

Awards that require non-stock components:
50% deposit required and balance at time of pick-up.

Screen Printed/Embroidered Items:
75% deposit is required and balance at time of pick-up.

Purchase Orders:
We do accept purchase order numbers as long as a 50% deposit is paid at time of placing your order. Then balance is due in 15 days.

Net Terms:
Net 15 is our policy for pre-approved organizations/companies. Please contact us prior to placing your order to see if your organization/company qualifies for these terms.

Items brought in:
You do not need to leave a deposit. We do require you to sign a waiver form. The form states that we take every precaution to make sure that nothing happens to your product. Sometimes beyond our control of nature and how the product is made, we have a mishap. Our ratio of mistakes is very small. But we need to cover ourselves. We hope that you can understand.

Approvals:
We require that on most jobs an approval form be signed. It is the customer¹s responsibility that the set-up and spelling is correct. We make every effort to make sure that everything is set-up and spelled correctly, but everyone is human. We understand this. If the customer signs an approval and changes need to be made after we have started production then there may be an additional charge to revise what has already been completed.

Returns/Exchanges:
There are no returns or exchanges. Since every order is custom tailored to specific needs, we cannot accept any items back. Please supply accurate information when placing your order.